1.1. The present General Conditions of Sale (hereinafter the ‘General Conditions’) govern the rights and obligations of the parties in the context of sales of Membership and Tickets (hereinafter the ‘Products’) through the Belsect site (available at the address www.belsect.be, hereinafter referred to as the ‘Site’). The present General Terms and Conditions govern any sale of Products carried out on the Site.
1.2. The General Terms and Conditions are concluded between, on the one hand, Belsect vzw under Belgian law, registered in the Crossroads Bank for Enterprises under the number 0420060280 (VAT BE 0420060280), with registered office at Kottelhoekbos 4, 9820 Merelbeke, in Belgium, hereafter referred to as the ‘Vendor’, and, on the other hand, the person wishing to consult the Site and carry out a purchase there, hereafter referred to as the ‘Client’. The Customer and the Seller are hereinafter jointly referred to as the ‘Parties’. The Parties agree that their relations are exclusively governed by these General Terms and Conditions, to the exclusion of any terms and conditions previously available on the Site.
1.3. Any order for a Product offered on the Site (hereinafter referred to as the “Order”) implies prior consultation and express acceptance by the Customer of the General Terms and Conditions, without this acceptance being subject to a written signature (by the Customer). In accordance with the provisions of the law of 9 July 2001 establishing certain rules relating to the legal framework for electronic signatures and certification services, it is recalled that the validation of the order form as further defined in article 5 of the General Terms and Conditions constitutes an electronic signature which, between the Parties, has the same value as a written signature and which proves the integrality of the order and the enforceability of the amounts due in execution of the said order.
The Products offered for sale are those that are on the Site, with a description of their essential characteristics, on the specific day and time when the Site is consulted by the Customer, and within the limits of available stock. The Seller will use all reasonable means to display the availability of Products in ‘real time’ on the Site but cannot be held liable for fulfilling an Order from a Customer if a Product is no longer available. In the event of unavailability of one of the Products ordered, the Customer will be informed and will have the option of either modifying his Order or cancelling it, in which case he will be refunded the amount of his Order if he has already paid.
3.1 Purchase price of a product
The price of each Product is displayed on the Site (hereinafter the “Purchase Price”) in Euros. The Seller reserves the right to change its prices at any time, but the Products will be invoiced on the basis of the Purchase Price in force at the time of confirmation of the order, and subject to availability.
3.2. Delivery costs
When ordering, the Customers undertake to pay, in addition to the Purchase Price of the ordered products, any delivery costs (hereinafter the “Costs”) if applicable. These Costs vary according to the chosen delivery method, and are VAT inclusive. The Customer can consult the amount of these Costs on the Site. The Seller reserves the right to change the amount of the Costs at any time, but the Costs will be invoiced on the basis of the rates in force at the time of confirmation of the Order, subject to availability.
4.1. In order to place an Order, the Customer must complete the order form made available to him on the Site, where he will provide the necessary information for his identification and in particular his surname, first name and address. The Seller cannot be held liable for the consequences of providing incorrect information. After having completed the order form, the Customer is invited to complete the order process by clicking on “Continue to payment”, whereby the Customer declares that he fully and unreservedly accepts the entirety of the General Terms and Conditions, definitively confirms his Order and undertakes to pay the entirety of the total amount due, i.e. the Purchase Price, plus the Costs, and minus any discounts.
4.2. The Seller will confirm each Order by sending an e-mail to the Customer at the e-mail address provided by the Customer when placing his order, within 48 hours of the Order (hereinafter referred to as “Order Confirmation”). The Order Confirmation will include the date of the Order, the Product ordered, its Purchase Price, plus the Costs, the delivery address and delivery methods. The data stored by the Seller, as well as the Order Confirmation, constitute proof of the contractual relationship between the Parties.
4.3. The Seller reserves the right to cancel any order or delivery in the event of (i) an existing dispute with the Customer, (ii) non-payment of the total amount or part thereof for a previous order or (iii) refusal by the banking institutions to authorize payment by credit card. In that case, the Seller's liability can in no case be affected.
4.4. If an order placed needs to be canceled or changed, this can be done by contacting customer service as soon as possible. Cancellation or changes are only possible if a product has not yet been put into production.
5.1 Payment for purchases is made via the payment partner Multisafepay.
5.2 When selling products to the Customer, full advance payment is required. The Customer has no rights whatsoever regarding the execution of the relevant order or service(s) before the agreed advance payment has been made.
5.3 The Customer is obliged to report any inaccuracies in the payment details provided or stated to the Seller without delay. In the event of non-payment by the Customer, the Seller has the right, subject to legal restrictions, to charge the reasonable costs made known to the Customer in advance.
6.1. The delivery obligation will be fulfilled, subject to proof to the contrary, as soon as the products have been offered to the Customer or the collection point.
6.2. The transfer of risk to the Customer takes place at the time of delivery. Each delivery is deemed to have been completed as soon as the Product is made available according to the delivery method chosen by the Customer, i.e. to the chosen delivery address. The control system used by the Delivery Person provides proof of provision.
6.3. The Customer is responsible for checking the shipments upon arrival and formulating any reservations or complaints that may seem justified, even refusing the package if it could have been opened or shows obvious signs of damage.
7.1. In the event of a consumer purchase, in accordance with the Distance Selling Act (Article 7:5 of the Civil Code), the Customer has the right to return (part of) the delivered goods within a period of 14 calendar days without giving any reason. This period begins on the day after receipt of the goods. Within this period, the Customer must inform the Seller of his intention to exercise his right of withdrawal by email to info@belsect.be. Starting from the Customer's expressed intention to invoke his right of withdrawal, the Customer must return the products to be returned within 14 days.
7.2. Custom-made products such as personalized products are exempt from the statutory cooling-off period and cannot be returned.
7.3. The return to the Seller will be made by any means of transport chosen by the Customer, who must retain proof of shipment. The costs and risks associated with the return shipment are borne by the Customer. The Seller reserves the right to refuse returned items that have not been reported to him prior to the return shipment and/or for which he has not given prior written approval.
7.4. If the Customer exercises his right of withdrawal according to the terms agreed in the previous paragraph, the Seller undertakes to refund the Purchase Price, if already paid, at the latest within fourteen (14) days of receipt by the Seller of the returned package.
This refund will be made as follows:
If the Customer has paid for his Order by credit card, after checking the returned items, a credit will be made to the Customer's credit card used for the Purchase Price of the returned items, minus the amounts due or the purchase vouchers or discounts used to pay for the Order. The refund to the Customer will be made according to the terms agreed with the bank that issued the card. If the Customer has paid by another payment method, the refund will be made by bank transfer to the account number stated on the refund slip. If no valid account number is mentioned on the return slip, the Seller will make the refund in the form of a purchase voucher, valid for a subsequent purchase on the site.
7.5. If the Customer returns a damaged or used product to the Seller, the Seller may nevertheless hold the Customer liable for the depreciation that the good has suffered as a result and may claim compensation from the Customer in proportion to this depreciation (article VI.51, §2 WER).
The Seller only enters into obligations of means, for all steps of access to the Site, from the Order process, to delivery or to subsequent services. The Seller's liability cannot be affected for inconveniences or damage inherent to the use of the Internet network, in particular a service interruption, an external intrusion or the presence of computer viruses, or any fact qualified as force majeure. In any case, the liability of the Seller, according to the present General Terms and Conditions, may not exceed an amount equal to the amounts paid or payable in the transaction at the origin of the said liability, whatever the cause or form of the claim in question.
Our website, logos, texts, photos, names and in general all our communications are protected by copyright (copyright, trademark and patent law and more generally by intellectual property such as the law on databases.).
This means that you may not copy or reproduce our logo, website, photos, names, texts, color combinations, etc. without our prior permission.
We do everything we can to resolve complaints from the Customer. If you have a complaint, please let us know as soon as possible. Describe your problem as clearly as possible, then we can help you properly. The Customer has the possibility to contact the Seller via the e-mail address info@belsect.be. The Seller undertakes to contact the Customer and to provide him with an answer to his question within a maximum time limit of 5 working days.
If one or more clauses of the General Terms and Conditions are held to be invalid or declared as such, in application of a law, a regulation or as a result of a final decision of a competent jurisdiction, all other clauses retain their force and scope.
The General Terms and Conditions and the summary of the order sent to the Customer form a contractual whole and contain the entirety of the contractual relations that have taken place between the Parties. In the event of a contradiction between these documents, the General Terms and Conditions shall prevail.
The computer registers, stored in the computer systems of the Seller and its partners within reasonable limits of security, shall be considered as proof of the exchanges, orders and payments that have taken place between the Parties.
If there is a force majeure situation, the Seller may no longer be able to fulfil its obligations towards the Customer. As soon as this force majeure situation is over, the Seller will fulfil its promises.
Force majeure is any circumstance beyond our will and control that prevents the Seller from fulfilling its promises towards the Customer. This includes the absence of clients in the work care workshops with which we collaborate and that make the products and strikes, fire, business interruptions, power failures, disruptions in a (telecommunications) network or connection or communication systems used or the unavailability of our website at any time, non-delivery or late delivery by suppliers or other third parties involved.
The Seller reserves the right to amend the General Terms and Conditions at any time.
The amended General Terms and Conditions will be available to Customers on the website.
Unless otherwise provided by law or regulations, the amended General Terms and Conditions will enter into force immediately or at a later date as indicated in the amended General Terms and Conditions or as indicated by the Seller.
Any order placed by a Customer will be governed by the General Terms and Conditions in force on the date of the order.
The General Terms and Conditions are subject to Belgian law. In the event of a dispute, an amicable solution will be sought before any legal action. In the absence of an amicable settlement, the courts and tribunals of the judicial district of Leuven shall have sole jurisdiction.
